Support
Maxer Monitor is in alpha. There is no ticket system and no queue you are waiting in.
Support the project
Maxer Monitor is free, and the app you get is the same app whether or not anybody gives anything. If it is useful to you and you would like to put something towards it:
A donation buys nothing, and that is deliberate. It is not a licence, it unlocks no feature, and it moves no report up any list. There is no paid version to become a customer of. It is also a one-off: none of the three sets up a subscription, and nothing will bill you again. Buy Me a Coffee is the one that could — it offers creators a monthly membership — and it is switched off on this account, so what that link opens is a one-time coffee and nothing else.
You choose how much. PayPal takes a card or a PayPal balance in your own currency; Wompi takes a card or a transfer — bank account, wallet or QR — and is Colombian pesos only, since it settles in COP and nothing is converted; Buy Me a Coffee takes a card in US dollars and counts in coffees rather than open amounts — one coffee is $5, and you pick how many. Payment happens on their own pages, never on this one: this page carries no payment code, we never see a card number, and none of the three carries anything about you or your machine, so a donation cannot be matched back to an installation.
Write to us. One address, read by the person who wrote the app — no account, no form, nothing to sign up for. Bug reports, sensors read wrong, hardware not detected, or an opinion about how it ought to work: all of it is wanted, and the odd ones are usually the useful ones.
Getting help
That is the direct route, and the one to use for anything you would rather not post in public.
The address is written out above rather than hidden behind the words “email us”, because a
mailto: link does nothing at all for somebody reading this in webmail and they
should still be able to copy it. There is a subreddit as well, below.
If something is wrong, four things make it possible to fix rather than guess at:
- The app version. The Maxer Monitor icon next to the clock, then About.
- Your Windows version. Windows 10 or 11, and the build number if you have it.
- The hardware. Motherboard model and graphics card, at least. This is the single most useful line in a report about a missing or wrong sensor: sensor layouts differ per board, and we can only have tested the ones we own.
- What you saw, and what you expected instead. A reading that looks wrong is a different problem from a reading that is missing, and that sentence is what tells the two apart.
Expect a person, not a service level. This is one small project, so a reply can take a few days. Nothing here promises a response time, and the promise would be worth very little if it did.
Two things people write about most often are already answered on the site: the driver prompt during installation, in the install steps, and how to stop the app reporting anything over the network, in the privacy statement.
Community
reddit.com/r/MaxerMonitor (opens in a new tab)
The same things, asked where other people can read them. A question answered there is answered for the next person with the same motherboard, which an email never is — and somebody who has already met what you are seeing may get to it before we do.
It is not a support queue and there is no ticket in it. It is read, and posts are answered, by the same one person who answers the address above; nothing there promises a response any faster. Anything with a machine you can be identified by — a full log, a screenshot with more on it than you meant — belongs in an email rather than a post.
Feedback
We want it, and that is not a formality. The app is in alpha: what it shows, how it groups things, and what the widget does are all still open questions — and they are being answered from a handful of machines. Yours is probably not one of them.
Things worth writing about, in roughly descending order of usefulness:
- A sensor that reads wrong, reads nothing, or disagrees with another tool you trust.
- Hardware not detected at all — a drive, a GPU, a fan, a whole board.
- A view mode or a layout that does not fit your screen, or that you cannot read.
- Something you expected the app or the widget to do, and it does not.
- Anything that made you close it and go back to what you were using before. That one is the most valuable and the least often sent.